Privacy Policy

Last updated: 13 July 2026

This privacy policy explains how Venachar Lochside ("we", "us", "our") collects, uses and protects your personal data when you enquire with us, make a booking, or browse this website. We are committed to protecting your privacy and handling your data in line with UK data protection law, including the UK GDPR and the Data Protection Act 2018.

Who we are

Venachar Lochside is a restaurant, wild spa and exclusive-use events venue on the shores of Loch Venachar, near Callander, Scotland. For any privacy-related questions or to exercise your rights, contact us at:

• Email: manager@venachar-lochside.co.uk
• Phone: 01877 381442
• Address: Nr. Callander, Scotland, FK17 8HP

The information we collect

Depending on how you interact with us, we may collect:

• Contact & enquiry details — your name, email address, phone number and any information you provide when you request a viewing, make an enquiry or contact us.
• Booking & payment details — information needed to process bookings for the restaurant, wild spa or events, taken through our booking partners.
• Usage & device data — information about how you use our website, collected through cookies and analytics, such as pages visited, browser type and approximate location.

How we use your information

We use your personal data to:

• Respond to your enquiries and arrange venue viewings;
• Take and manage your bookings and payments;
• Provide our services and communicate with you about them;
• Improve our website and understand how visitors use it;
• Send you marketing communications where you have agreed to receive them;
• Meet our legal and regulatory obligations.

Legal basis for processing

We rely on the following lawful bases under the UK GDPR: consent (for example, marketing emails and non-essential cookies), contract (to fulfil a booking or service you have requested), legitimate interests (to run and improve our business and website), and legal obligation (where the law requires us to keep certain records).

Cookies & analytics

Our website uses cookies and similar technologies. Essential cookies are needed for the site to work. We also use Google Analytics (via Google Tag Manager) to understand how visitors use our site so we can improve it — these are non-essential cookies and rely on your consent.

You can control or delete cookies through your browser settings at any time. For more detail on Google's practices, see the Google Privacy Policy.

Sharing your information

We do not sell your personal data. We share it only with trusted service providers who help us run our business, and only as far as necessary. These include:

• HubSpot — for managing enquiries, viewing bookings and customer communications;
• FareHarbor — for taking and managing spa and experience bookings and payments;
• Google — for website analytics.

These providers act as our data processors and are required to protect your information. Some may process data outside the UK; where they do, appropriate safeguards are in place.

How long we keep your data

We keep your personal data only for as long as necessary to provide our services, comply with our legal obligations, resolve disputes and enforce our agreements. When it is no longer needed, we securely delete or anonymise it.

Your rights

Under UK data protection law you have the right to:

• Access the personal data we hold about you;
• Ask us to correct inaccurate or incomplete data;
• Ask us to delete your data in certain circumstances;
• Object to or restrict how we use your data;
• Withdraw consent at any time, where we rely on consent;
• Request a copy of your data in a portable format.

To exercise any of these rights, contact us using the details above.

Changes to this policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "last updated" date.